Expert Digital Agency Team Flexible Expertise To Improve Your Capacity

You may be wondering about the benefit of hiring a digital agency team. Why not just use in house staff? The answer is flexibility. Maintaining productivity requires niche areas of expertise. Digital work isn’t always about the shiny icing on the cake. It is often about what happens behind the scenes – planning, tracking, optimising, monitoring. At It Just So Happens we have experience of doing just this, across a number of industries,  client types and business sizes. We help you understand the ‘nitty gritty’ of how your business works and succeeds, where you are doing well and where you can improve. We set up systems and processes which arm you for success.

Our comprehensive productivity services include:

There is so much to be done behind the scenes, much of which often borders on technical. If you’re not quite sure what is needed, we offer a free 30 minute consultation to get an idea of your sticking points and what exactly can be done.

Extended Team

We pride ourselves on getting to know our clients to the point that we can act as your own team. We work on project plans, act as account managers including third party oversight and stakeholder meetings as well as supporting business development with KPI setting & review and SLAs.

Customer Journey Mapping

Understand your business through your customers' eyes. How does it feel to get to know you? We map out your customer touch points and make sure they are perfectly optimised.


Having the data to know how to optimise is vital. We work on conversion rate optimisation based on data from tools such as Google Analytics and our ‘deep dive’ Cost Per Acquisition investigating.


It’s vital to know the context of your business and what is going around you. We monitor your competitors, your industry and the moving and changing of the digital platforms and landscape.

On/ off page SEO

SEO is about more than just having the right words on the page. SEO considerations need to be made about every aspect of your digital presence, from website plugins to social media. Sounds mysterious, but don’t worry. We know exactly where to look.

Quality Assurance

Making sure that your digital image is perfectly polished is a vital part of digital project work. We facilitate mystery shoppers, customer surveys and QA testing to ensure you always look your best.


Not only can we work as an extension to your team for as long as you like, we can also leave behind some of our knowledge. We help build up your team with upskilling, workshops and team capability mapping, filling any gaps.

Customer Education

Using tools like webinars and email funnels, we make sure that your audience is always tuned into the excellent work you’re doing. Through these communications, we keep your email lists fresh and engaged.

Our Clients Said…

Digitals platforms we work with

When it comes to productivity there is probably more software than imaginable, however we work with all the big tools and if you’ve got something bespoke, we are willing to learn that too. 

Our project process

We know it’s not always easy to know exactly what productivity projects look like. Fortunately, our onboarding process is refreshingly simple. Here’s how it works. 


Get in touch. We’ll have a chat with you about any issues you’re having and where you’re looking to improve. After that, we’ll create your quote and build your team. 


We’ll plan and set up all the right systems and processes to get your business back on track to optimal productivity.


Once things are running, we keep an eye on everything, monitoring how it’s going, then tweaking accordingly.

We create custom quotations for every new project and no project is too big or small. We work with businesses of any size  from a range of industries and are always ready to hear from you. Get in touch today to start growing your business.

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